Business As Usual Message Board

VOICE-MAIL,
ANSWERING A CALL and
CONFERENCE CALLS-

Voice mail - -
Many default greetings on a toll-free number are long.
First listen to the default greeting, the outgoing
message. You will want an inviting, yet professional,
outgoing message on all your voicemails.

Keep it short.  15 seconds is fantastic, 25 seconds is
good, 45 seconds and you will start loosing callers.
We have actually heard outgoing messages over 2 minutes
long.
Keep it to the point.

Example: You have reached Daves home and office.
I may be on the other line or away from the phone.
Please leave a detailed message, including your name
and number,and Ill get back to you as soon as possible.
Thank you."
Practise your outgoing message, time it.
This one is 10 seconds.

Example: Hello, you have reached the Wilsons
residence and Daves office.


Answering a Call- -
When you answer a business call it is good practice to
identify yourself instead of just saying hello.
Example: Hello, Online Tools. This is Dave.


Conference Calls- -
As your business expands you will become much more
knowledgeable; more and more people will ask questions,
will seek your advice, and will want to talk to you
about an idea.

There are free conference call web sites that allow
you to hold a weekly or even semi-weekly conference call
to address multiple issues.

An excellent service for free conference calls may
be found at - - - http://www.freeconferencecall.com/